10 October 2018

Customer Presentation and Needs

The Indre-et-Loire Emergency Call Centre (CETRA - Centre de Réception et de Traitements des Appels d’Urgence) was created to improve the operational coordination of the various emergency response organizations. This centre mutualizes the Departmental Operational Fire and Emergency Response Centre (CODIS - Centre Opérationnel Départemental d’Incendie et de Secours) responsible for managing fire service interventions and those carried out by Medical Regulation (SAMU) responsible for emergency response and medical follow-through. This pooling of human and technological resources has improved the quality of emergency service exchanges and their action as emergency response and assistance vehicles (VSAV) and their interventions have been optimized.

"The Indre-et-Loire Departmental Fire and Emergency Service was looking for a solution which would prevent emergency response and assistance vehicles from being decommissioned and, as such, had to review the way medical supplies were made available."

Each emergency response and assistance vehicle has its own stock of medical equipment comprising medication and a variety of devices. After every intervention, this stock is lower than the minimum threshold and the emergency response and assistance vehicle is deemed "out-of-service" and can no longer intervene. Each intervention and journey of an emergency response and assistance vehicle to the Emergency Unit at the Trousseau University-affiliated Hospital (CHU) in Tours takes between 20 and 40 minutes. Given the number of interventions (21,165 emergency responses to individuals in 2006 and 2,903 accidents on public roads), it was no longer feasible for an emergency response and assistance vehicle to be immobilized because its stock of medical supplies was low. Against this background, the Indre-et-Loire Departmental Fire and Emergency Service sought a solution which would prevent emergency response and assistance vehicles from being decommissioned and, as such, had to review the way medical supplies were made available. To address the Indre-et-Loire (37) Departmental Fire and Emergency Service issue, ELECTROCLASS proposed a secure SupplyPoint vending machine solution tailored to its imperatives.

Customer application:

• Optimizing emergency response and assistance vehicle replenishment with the Secure SupplyPoint Vending Machine Solution

Solution Study and Description:

The final solution set up in the Emergency Call Centre (CETRA) comprises a two-column vending machine with drawers for small-sized references and an module made up of 18 doors of three different sizes for large-sized references. The ensemble is managed by dedicated software which provides real-time viewing to assess vending machine stock levels.

Each reference is allocated to a secure vending machine drawer or locker. To ensure secure 24/7 access, the SupplyPoint is equipped with the same badge reader as that used for accessing the Indre-et-Loire Departmental Fire and Emergency Service (SDIS) and Emergency Call Centre (CETRA) sites. Moreover, the SupplyPoint solution means that the emergency response and assistance vehicles are continually replenished. When the emergency response and assistance vehicles are disinfected on the Emergency Call Centre site, the vehicle pool nursing superintendent can restock the vehicles in just a few minutes. As such, each time the emergency response and assistance vehicles return from a trip to the Trousseau University-affiliated Hospital, they stop off at the Emergency Call Centre site which ensures they remain constantly in-service ready.

Results obtained:

Rolling out the SupplyPoint solution now ensures there are no stockouts as stock level data is real-time updated. Whenever the minimum replenishment threshold for a reference is reached or overshot, a mail is automatically sent to the Indre-et-Loire (37) Departmental Fire and Emergency Service Pharmacist.

The SupplyPoint solution set up on the Emergency Call Centre (CETRA) site ensures the SupplyPoint replenishment manager can real-time remotely know stock levels, be informed of detailed consumption (per day, week, month or year), which references are understocked, which are in stockout, which are overconsumed as well as all actions carried out on the SupplyPoint vending machine by each individual who can access it.

The SupplyPoint solution which ELECTROCLASS implemented for the Emergency Call Centre (CETRA) has, as such, the double advantage of being extremely flexible to use and ensures maximum security whilst enabling the emergency response and assistance vehicles to be constantly replenished.

 "SupplyPoint enables us to be real-time, remotely informed of detailed consumption as well as all the actions carried out on the vending machine."

Lieutenant and Head Pharmacist, Mr Dalhet states "By installing the ELECTROCLASS SupplyPoint vending machine, we save valuable time in ensuring our emergency response and assistance vehicles are in-service ready. This timesaving is illustrated through the speed of intervention response to victims."